Frequently Asked Questions

Q. Does it hurt?

A. We realize going to the dentist can be a daunting thought, so take pride in trying to make your visit as comfortable as possible. This means you shouldnt have any discomfort during treatments under local anesthetic.

Q. What if I need to postphone my appointment?

A. We understand occasionally an unavoidale commitment with work or family occurs. If this happens please let us know within 24 hours of your appointment with us. This means we can reschedule your appointment to a more suitable day and time and can offer your original appointment to another client. We also send out appointment reminders via email and text message 3 days before and the day before so you have plenty of time to reschedule if needed.

Q. Do Children get free dental treatment?

A.If your child is a New Zealand resident, citizen or on a student visa, they are eligible for free dental care (not including orthodontic treatment) until they turn 18 years old. If they are under 13 year old they should be seen to by the school dental nurse, unless they have a referral letter.

Q. ACC and Work and Income Quotes

A. Frank Matheson Dental is a registered ACC provider, which means if you have an accident in New Zealand, you may be able to have some of your treatment covered. If you are eligible for a Work and Income please let us know, we will be happy to make an appointment and write a quote for you.

Q. Can I have treatment now, and pay later?

A. Unfortuntly, we do not hold accounts open, however, we do have payment plans available. Please call us on (09) 818 5350 or come in to discuss these options with us.

If you have any questions or concerns not answered above or would like more information, please do not hesitate to contact us via phone (09) 818 5350 or email